Refund policy

1. Submitting a Return or Warranty Claim

After submitting the return or warranty claim form, our service department will review your request within 5 business days and provide a preliminary decision regarding the next steps.

2. Returning the Product

Returns and warranty claims are processed via InPost courier services.

In the case of withdrawal from the contract (return without defects), the customer must return the product at their own expense within 14 calendar days after notifying the seller of the withdrawal.

In the case of an approved warranty claim due to a manufacturing defect, the return shipping costs are covered by the seller. Shipping instructions and a prepaid return shipping label will be sent to the customer's email address.

Please send the shipment confirmation to:

E-mail: info@zonearoma.com

or call:

Phone: +48791362547
Mon.–Fri. 9:00–18:00

Products are accepted only by postal or courier delivery.

3. Confirmation of Receipt

Once your product has been delivered to our warehouse, you will receive an email confirming its receipt.

4. Product Inspection

The product will be forwarded to our authorized service center for inspection.

The inspection process takes up to 7 business days.

5. Final Decision

After the inspection has been completed, you will be informed of the outcome of your warranty claim.

The following resolutions are available:

• Product Replacement — if a manufacturing defect is confirmed and the product cannot be repaired.
• Refund — if neither repair nor replacement is possible and the product meets the return requirements. The purchase amount will be refunded within 14 calendar days in accordance with applicable Polish law.
• Return of the Product to the Customer — if no defects covered by the warranty claim are found during the inspection.
• Paid Service — if the damage was caused by the customer. The service fee will not exceed 50% of the product value.

Return and Exchange Policy

Consumers have the right to withdraw from a distance sales contract within 14 calendar days from the date of receiving the product, without providing any reason, in accordance with applicable consumer protection laws.

After notifying the seller of the withdrawal, the product must be returned within the following 14 calendar days.

To be eligible for a return, the following conditions must be met:

• the product has not been damaged due to the customer's actions;
• the product is complete;
• the product packaging remains intact.

Returns and exchanges are accepted in the following cases:

• new products in their original, unopened packaging;
• products used for a short period of time, provided they show no signs of damage, are returned complete, and include their original undamaged packaging.

Fees

• Return without defects (withdrawal from the contract): the customer bears the cost of returning the product.
• Approved warranty claim due to a manufacturing defect: the seller covers the return shipping costs.
• Individual service fee — if the damage was caused by the customer, up to a maximum of 50% of the product value.

Refunds

If the return or warranty claim is approved, the refund will be issued to the customer's bank account or by using the same payment method used for the original purchase, unless the customer expressly agrees to another method.

The refund will be processed within 14 calendar days from the date the return or warranty claim has been approved.