Shipping and payment

Shipping

Orders are dispatched from our warehouse in Poland at: PL 59-900 Zgorzelec, ul. Bohaterów II Armii Wojska Polskiego 7A. Delivery is available within Poland and Spain.

Order Processing Time

Orders are processed during business days until 5:00 PM and handed over to the carrier within 1–2 business days after payment confirmation. Orders placed on weekends and public holidays are processed on the next business day.

Carrier and Delivery Times

Within Poland, delivery is handled by InPost.

  • InPost Parcel Locker (Paczkomat) — the parcel is stored in the parcel locker for 48 hours, after which it is transferred to the nearest InPost branch. Maximum dimensions: 39 × 36 × 62 cm; weight: up to 25 kg.
  • InPost Courier (door-to-door delivery) — delivery to residential and commercial addresses.

Estimated delivery time within Poland: 1–2 business days after dispatch.

Within Spain, delivery is handled by DPD.

  • DPD Pickup (pickup point) — delivery to one of the DPD Pickup points, where the customer can collect the parcel. Spain has an extensive network of Pickup points.
  • DPD Pickup Locker (parcel locker) — delivery to an automated DPD Locker pickup point. Around 900 DPD Pickup Lockers are available in Spain.
  • DPD Home / door-to-door delivery — delivery directly to the recipient's residential or commercial address. The service includes shipment tracking and the option to redirect the delivery.

Estimated delivery time within Spain: 3–5 business days after dispatch.

You can track your parcel on the website or app of the carrier operating in your region.

Shipping Costs

  • Delivery within Poland is free of charge. The final order total is displayed at checkout before payment.
  • Delivery within Spain is free of charge for orders of €100 or more. The final order total is displayed on the checkout page before payment.

Payment

Payment is made online at checkout. The following payment methods are available:

  • Visa and Mastercard payment cards;
  • Google Pay;
  • Apple Pay;
  • Shop Pay (Shopify payment service).

Prices in the store are displayed in Polish zloty (PLN) and include applicable taxes, as well as in euros (EUR). Orders are processed after payment confirmation. An order confirmation is sent to the email address provided by you.

Damaged or Lost Parcels

If your parcel arrives damaged:

  1. Check the contents in the presence of the courier and ask the courier to prepare a damage report.
  2. Take photographs of the packaging, both externally and internally.
  3. Send the photographs, a description of the issue, and your order number to info@zonearoma.com.

Claims are reviewed within 7 business days. A copy of the damage report must be provided when submitting a claim.

If your order was not delivered or was lost by the carrier, please contact our customer support team at info@zonearoma.com and provide your order number.

We will contact the carrier ourselves and conduct an investigation into the lost shipment. The customer is not required to file a claim with the carrier independently.

If it is confirmed that the parcel was lost before it was received by the customer, we will arrange a replacement shipment or issue a refund in accordance with applicable consumer protection laws.

Returns

Returns and claims are accepted at our warehouse address: PL 59-900 Zgorzelec, ul. Bohaterów II Armii Wojska Polskiego 7A, in accordance with consumer protection legislation applicable in the European Union.

Refunds are issued using the same payment method that was used for the original purchase.

Full terms and conditions are available on the “Returns” page.

Contact

E-mail: info@zonearoma.com

Phone: +48791362547

Business hours: Mon–Fri, 9:00–18:00
19 Gainsborough Avenue, South Shields, NE34 8NR, United Kingdom